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The factsheet covers the following information:

1. Why complain?
2. Who can complain?
3. Making a complaint.
4. When should I complain?
5. Who should I complain to?
6. What should I include in the complaint?
7. Is there someone who can help me make a complaint?
8. The complaints process.
9. The Health Ombudsman.
10. Other ways of complaining.
11. Complaints to social services.
12. Taking legal action.
13. Further information.